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How can we help you today?
Managing your purchases and entering events.
Refunds are automatic for cancelled events. For other cases, tap 'Request Refund' in My Tickets (eligibility depends on the event policy).
No. Once downloaded, your ticket QR code is available offline in the Lynk-X App.
Keeping your funds and data safe.
You can initiate a secure PIN reset through the Wallet Settings using your registered recovery email.
Most payments are instant. If your balance doesn't update, wait 15 minutes and then contact support.
Help with hosting and payouts.
KYC identity verification usually takes 24-48 hours. You will receive a notification once approved.
Funds are released to your Wallet 72 hours after your event ends to ensure a smooth dispute-free process.