1. Refund Eligibility
100% refund if requested >7 days before event; 50% refund between 48h and 7 days; no automatic refund within 48h.
2. Event Cancellations
Full refunds are automatically processed for all ticket holders if an event is cancelled by the organizer.
3. Refund Process
Refunds to your wallet are instant. External payment refunds take 1-5 business days.
4. Capacity Denial
If you are denied entry solely due to the venue reaching its legal capacity, you are entitled to a full refund of the ticket face value, provided you arrived within a reasonable time as specified by the event.